Leadership and the Young I was driving my daughter’s school friend to my home last weekend. She was straight off the plane from Tokyo, where spent the last 3 months in her new school. A World School. 16 years old and a ‘Force for Change in the World’. Articulate, Impassioned and Vocal! Three months had…
Brain at Work How does your Brain respond at work? A great question: both to try and figure yourself out, and also all the other folks you need to interact with each and every day. I’m a great believer in “Once you can name it; you can tame it!” In my opinion, your brain is…
How are you feeling today? Rise and shine, they say. But for many of us it can be a challenge in the morning; and you may just not be in the mood for ‘shining’. Emotions, of course, play a big role in how we function in the workplace, and in day to day life. Keeping…
What really is ‘an Insight’? A few years ago, I was on a Train-the-Trainer program, getting certified on Design Thinking which was run by IDEO (the people who originated Design Thinking). One key take-away that I got from that program, was how to decide whether something was ‘Insightful or Not’. It’s quite simple, so let me…
What Really Makes People Successful? Last month I was out in a Safari at Tanzania, with six of my buddies from our time at Business School in Scotland. This was a mixed group of high achievers from five countries. The topic turned to “what makes people successful”? Often there are standard responses and answers that…
The Need For Call Center Training Traditionally, there are products and services that companies sell that keep them in business. In order to do that there is a lot of investment in terms of product development and design to get that edge over other competitions. In the Call Center industry – the people / agents…
